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Hello, I’m Olivia.
Data Analyst and Technical Communicator

I'm interested in supporting business initiatives that employ the latest technical tools and techniques to focus on the customer experience.

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Who am I?

I am a technical writer focusing on tools, training, and support with 7 years of experience in Information Development. I have contributed to the success of the department in various roles, most recently as a Business Intelligence Analyst.

As an analyst, I have identified key metrics and designed and built Power BI dashboards and reports. My favorite thing about Power BI is that there is so much to learn. I have found great satisfaction in transforming data into visuals.

About Me

Education

2004-2006
Portland State University
Master of Science, Technical Communication
2000-2003
Sonoma State University
Bacheolor of Arts, English
Jan 2019 - Dec 2019
Business Intelligence Analyst
McAfee
Jan 2013 - Jan 2019
Content Manager/Publications Specialist
McAfee
July 2010 - Dec 2013
Project Manager
RH + M3

Experience

I am a technical writer specializing in DITA XML environments and analytics. My strengths include topic-oriented writing and information typing. I have a proven record of coordinating with others to define, document, and roll out processes and procedures. I’ve supported a content team in all facets of development.

LinkedIn Download My Resume

Projects

Analysis
Content
Design
Strategy
Technical Support
Design & Create Reporting Capabilities

Design & Create Reporting Capabilities

Designed and built Power BI dashboard reports for Information Development

Case Study

Improve Usability of Reference Guide

Rewrote and reorganized DITA Elements and Outputs Reference Guide

Case Study
Improve Usability of Reference Guide
Design & Implement Process to Solve Costly Problems

Design & Implement Process to Solve Costly Problems

Designed, developed, and implemented auditing and training program to solve costly time and resource issues at time of Localization.

Case Study

Contact

Phone Number

(503)724-1160

Email

olivia@oliviakelly.io

Address

Portland, OR